Documentation

Everything you need to know about using Links DNA effectively

Getting Started

1. Creating Your Account

Sign up for your free Links DNA account to get started with link tracking:

  1. Click "Sign Up" in the top navigation
  2. Enter your email and create a secure password
  3. Choose your plan (start with Basic for free)
  4. Verify your email address
  5. Complete your profile setup

2. Creating Your First Link

Start tracking clicks by creating your first shortened link:

  1. Go to your Dashboard and click "Create Link"
  2. Enter the original URL you want to track
  3. Add a descriptive name for easy identification
  4. Configure tracking options based on your plan
  5. Click "Create Link" to generate your short URL

Tip: Use descriptive names for your links to easily identify them in your analytics dashboard.

Understanding Analytics

Basic Metrics

Every plan includes these essential tracking metrics:

  • Total Clicks: The number of times your link has been clicked
  • Unique Visitors: Individual users who clicked your link
  • Click Timestamps: When each click occurred
  • Visitor IDs: Anonymous identifiers for tracking return visitors

Advanced Analytics (Professional+)

Professional and higher plans include detailed tracking:

  • Geographic Data: See which countries your clicks come from
  • Device Types: Track desktop, mobile, and tablet usage
  • Time Patterns: Understand when your links perform best
  • Interactive Charts: Visual representations of your data

AI-Powered Insights

What Are AI Insights? (Business+)

AI Insights automatically analyze your link performance and provide actionable recommendations:

  • Performance Trends: Identify patterns in your click data
  • Optimization Suggestions: Get recommendations for better performance
  • Audience Insights: Understand your audience behavior
  • Best Posting Times: Learn when to share your links

Using AI Recommendations

AI recommendations appear in your dashboard and analytics pages:

Example AI Insight:

"Your links perform 40% better on weekdays. Consider scheduling posts for Tuesday-Thursday between 2-4 PM for maximum engagement."

Custom Variables (Business+)

Setting Up Custom Variables

Track custom data with your links for detailed campaign analysis:

  1. When creating a link, scroll to "Custom Variables"
  2. Add variable names (e.g., "campaign", "source", "medium")
  3. Set placeholder values for reference
  4. Use your link with custom parameters: yourdomain.com/abc123?campaign=summer&source=email

Exporting Data (Business+)

CSV Export Process

Export your analytics data for external analysis:

  1. Go to your link's analytics page
  2. Click the "Export CSV" button
  3. The file will download with all available data
  4. Open in Excel, Google Sheets, or any data analysis tool

Note: Export includes data within your plan's retention period only.

Account Management

Profile Settings

Manage your account information:

  • Update your email address and password
  • Change your display preferences
  • Configure notification settings
  • View your current plan and usage

Billing & Subscriptions

Plan Comparison

Feature Basic Professional Business Enterprise
Links 5 15 Unlimited Unlimited
Data Retention 10 days 30 days Unlimited Unlimited
AI Insights ✅ Advanced
API Access

Upgrading Your Plan

To upgrade your subscription:

  1. Go to the Plans page from your dashboard
  2. Choose your new plan and billing cycle
  3. Complete the payment process
  4. Your new features will be available immediately

Troubleshooting

Common Issues

Links not tracking clicks

  • Ensure you're using the short URL, not the original
  • Check if ad blockers are preventing tracking
  • Verify the link is active in your dashboard

Geographic data showing "Unknown"

  • This can happen with VPN users or privacy-focused browsers
  • Local testing (localhost) will show as "Local"
  • Some corporate networks may block geolocation

AI insights not appearing

  • AI insights require the Business plan or higher
  • You need at least 10 clicks for insights to generate
  • Insights update once daily

Still Have Questions?

Our support team is here to help you succeed with Links DNA.